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EXIN ITIL Foundation (V4) Sample Questions:

1. Which can act as an operating model for an organization?

A) Continual improvement
B) The ITIL guiding principles
C) The four dimensions of service management
D) The service value chain

2. Which statement about change authorities is CORRECT?

A) Change authorities are only required for authorizing normal changes
B) Change authorities are only required for authorizing emergency changes
C) Change authorities are assigned for each type of change and change model
D) Change authorities are assigned when each change is deployed

3. Which statement about outcomes is CORRECT?

A) They provide products to service providers based on outputs.
B) The co-create value for service providers by reducing costs and risks.
C) They are deliverables provided to service consumers.
D) They allow service consumers to achieve a desired result.

4. Which practice is responsible for moving new or changed components to live or other environments?

A) Deployment management
B) Release management
C) Supplier management
D) Change enablement

5. When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A) An organization should always use an approach that combines Lean, Agile and DevOps methodologies
B) An organization should always use a single technique to ensure metrics are consistent
C) An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
D) An organization should always develop competencies in methodologies and techniques that will meet their needs

Solutions: