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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders |
| Requirements Management | 23% | - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| User Story Development | 20% | - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories |
| Customer Discovery | 17% | - Analyze current state and future state processes - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives |
Salesforce Certified Business Analyst Sample Questions:
1. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A) Challenge
B) Monster
C) Victory
D) Helper
2. What is used to declaratively move metadata from one environment to another?
A) Data Loader
B) Ant Migration
C) Change Sets
D) Import Wizard
3. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
A) Test
B) Plan
C) Build
4. During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
A) Decompose and model the business processes, and identify testing procedures to calculate new values.
B) Present recommendations from testing to determine if improvements should be made to the underlying implementation.
C) Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
5. Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
A) Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
B) Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
C) Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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