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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can scale up to 5.000 supervisors
B) They support blended multichannel inbound and outbound contacts
C) They can scale up to 10,000 simultaneous configured agents
D) They feature industry-leading agent and supervisor desktops, call recording, and reporting
E) They supported by Avaya IP Office Support Services (IPOSS)

2. True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A) True
B) False

3. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

A) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
B) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
C) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

4. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) English
B) German
C) Latin Spanish
D) Brazilian Portuguese
E) Italian
F) French

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
B) Integrations, services, and assets, as well as the leveraging of open standards.
C) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

Solutions: