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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which tool should be used to reduce conflicts within the SCN?

A) Unique User Names Tool
B) Line Renumber
C) MSN Configuration
D) Extension Renumber

2. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) time
C) time server
D) get time

3. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The SIP lines had the SIP URI tab deleted.
B) The new PRI channels took all existing SIP Trunk Licenses.
C) The SIP lines had a Line ID of 15.
D) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
E) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.

4. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
C) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
D) I can see/listen to voicemail messages by Web browser.
E) I can receive voicemail messages only using MS Outlook.

5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A) Nss3033211234
B) Ns3033211234
C) NCLI3033211234
D) NCID3033211234

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