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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone has registered to a backup IP Office.
D) The phone is set to Do Not Disturb (DND).

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Snapshot
B) Continuous Log
C) Selective View
D) Development Tracing
E) Resource View

3. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The SIP lines had the SIP URI tab deleted.
B) The new PRI channels took all existing SIP Trunk Licenses.
C) The SIP lines had a Line ID of 15.
D) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
E) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.

4. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
B) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
C) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.

5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Hardware may not be compatible with the new version of IP Office.
B) Phones may need to be upgraded increasing downtime.
C) Older IP Office applications may not be supported.
D) Telephone and system features may have changed between loads.
E) All licenses will need to be renewed.

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