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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Create an ARS with the DID/DDI of the CEO.
B) Create an Incoming Call Route with a default destination of the CEO.
C) Under destination create an overflow extension to route calls to the Sales hunt group.
D) Under destination enter a fallback extension and fill in the Sales hunt group call number.

2. What does "IMAP support" mean in the IP Office UMS service?

A) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B) A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.
C) A user can see/listen to voicemail messages via Web browser.
D) A user ran receive voicemail messages only using MS Outlook.
E) All messages arc forwarded to a user e-mail account and deleted on their telephone.

3. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Dial the shutdown short code to shutdown the card before removing the SD card
B) Use the Manager application to shutdown the card before removing the SD card.
C) Use System Monitor to shutdown the card before removing the SD card.
D) Pull out the card. Special shutdown is not required.

4. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone requires an IP 500 control unit.
B) The telephone must be changed from SIP to H.323.
C) The telephone MAC address must registered in IP Office.
D) The telephone firmware requires an upgrade.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
B) The 5420 DS is corrupted and must be replaced.
C) Start the IP Office Manager application.
D) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.

Solutions: