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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 by Cisco

It is a 5-day instructor-led course that is for the engineers or customers who want to get involved with support of the UCCE solution deployed in the CVP environment. Moreover, it covers the requirements, tools, and resources need to perform the changes, moves, and routines add to the inbound and outbound environment. So, the candidates who are interested in doing the level 1-2 support of the solution should do this training program for preparing for Cisco 500-450 exam that includes the following topics:

• Identifying the basic components and operations of the Unified CCE solution
• Performing the ICM configuration tasks mandatory to support basic agent functionality
• Configuring and scripting a basic UCCE CVP deployment
• Identifying how to deploy the CVP VXML component in the UCCE solution
• Generating basic reports utilizing Cisco Unified IC
• Creating and testing a basic ICM script using microapps
• Classifying the basic operations and components of the Unified CCE solution

This course covers the 7 modules that will aid you in preparing well for the actual exam. On the official webpage of this Cisco course, you can deeply get information about each topic, possible delivery formats, and its schedule.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco

This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.

Conclusion

Now you realize that without preparation, it’s hard to ace the Cisco 500-450 exam. However, you can take help from the training courses and books mentioned above or other reliable third-party resources to prepare well for the final test. It is important to go deep into the concepts of the topics to learn about them. Pass this Cisco exam by getting good grades as it will open a door full of opportunities and will allow you to obtain the Cisco Unified Contact Center Specialist certification.