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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) UDP protocol
B) Java Message Service messaging
C) Command Line Interface
D) XML and flat files
E) CORBA

2. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Change and Configuration Management Database
B) IBM Data Integrity and Audit Manager
C) IBM Compliance and Release Management
D) IBM Remediation and Precision Manager

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has competitive products deployed
B) If the design meets the functional, performance, and scalability requirements
C) If the customer has certified personnel to administer the solution after it is deployed
D) If the design includes IBM Tivoli Storage Manager to back up the solution components

4. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Change Management
B) Incident Management
C) Problem Management
D) Request Fulfillment

5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT customer satisfaction.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the open service requests in a period of time.

Solutions: