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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Ziele verfolgt Service Design?
-Design Services zur Erfüllung der Geschäftsziele.
-Identifizieren und verwalten Sie das Risiko.
-Entwerfen Sie effektive und effiziente Prozesse
-Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.

A) Nur 1
B) nur 2 und 3.
C) Alle oben genannten
D) nur 1, 2 und 4.

2. Was sind die Prozesse im Servicebetrieb?

A) Incident Management, Problem Management, Service Desk, Anforderungserfüllung und -verwaltung
B) Event Management, Incident Management, Problem Management, Request Fulfillment und Access Management
C) Incident Management, Service Desk, Anforderungserfüllung, Zugriffsverwaltung und Ereignisverwaltung
D) Event Management, Incident Management. Change Management und Access Management

3. Wofür wird ein RACI-Modell verwendet?

A) Leistungsanalyse
B) Überwachungsdienste
C) Konfigurationselemente aufzeichnen
D) Rollen und Verantwortlichkeiten definieren

4. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
B) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung
C) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement
D) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement

5. Mit welcher Funktion können Mitarbeiter Ereignisse in einem Network Operations Center überwachen?

A) IT-Betriebsmanagement
B) Service Desk
C) Anwendungsverwaltung
D) Technisches Management

Solutions: