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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integral
C) Integer
D) Integration

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Discovery of corrective software packages
B) Hardware Management
C) Automatic Deployment
D) Best practices for embedding third-party software

3. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system corresponds to either production, test OR development environment.
C) One system can be a child to multiple installations.
D) A system is identified using a system ID.

4. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the left side menu.
B) Use the appropriate work center transaction code.
C) Fill in the search box with keyword Root Cause Analysis.
D) Open a new application with default settings.

5. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A fix is required.
B) Trace files require further analysis.
C) A note needs to be created based on the result of the investigation.
D) The message requires further qualification.

Solutions: