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The price of the Cisco 820-605 exam is USD 300, for more information please visit the Cisco Official Website.
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Cisco 820-605 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Adoption and Value Realization | - Measuring business outcomes and value realization - Driving product adoption |
| Topic 2: Customer Lifecycle Management | - Customer journey mapping - Onboarding and adoption phases |
| Topic 3: Tools and Operational Metrics | - KPIs, reporting, and performance measurement - Customer success tools and platforms |
| Topic 4: Customer Health and Engagement | - Customer health scoring and metrics - Engagement strategies and retention practices |
| Topic 5: Customer Success Foundations | - Role of Customer Success Manager in Cisco ecosystem - Customer Success principles and value outcomes |
| Topic 6: Renewals and Expansion Strategy | - Upsell and cross-sell strategies - Renewal planning and lifecycle extension |
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