[Jan 18, 2024] Genuine 820-605 Exam Dumps New 2024 Cisco Pratice Exam
New 2024 Realistic 820-605 Dumps Test Engine Exam Questions in here
Cisco 820-605 Exam covers a variety of topics related to customer success management, including customer lifecycle management, customer value realization, adoption, expansion, and renewal. 820-605 exam also covers topics such as customer success metrics, customer success technology, and customer success operations. 820-605 exam is designed to test the candidate's knowledge in these areas, as well as their ability to apply this knowledge in real-world scenarios.
NEW QUESTION # 34
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION # 35
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to directly enable renewals
- C. to provide the opportunity to address any changes in the customer's experience around the solution
- D. to identify unused licenses so they can be addressed via a service improvement plan
Answer: C
NEW QUESTION # 36
Why should a customer's success be documented?
- A. to document roles and responsibilities for project management
- B. to establish KPIs that measure success
- C. to provide awareness of the value achieved by the solution
- D. to provide expansion opportunities for the sales team
Answer: B
NEW QUESTION # 37
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. purchase of a new solution
- B. expansion of solution features
- C. renewal of solution subscription
- D. expansion of solution services
- E. deployment of solution
Answer: B,D
NEW QUESTION # 38
Which activity should happen after successful customer value realization?
- A. Identify lessons learned and see how the engagement time can be shortened.
- B. Publish a case study that presents the customer success story.
- C. Review usage, potential roadblocks, and bottlenecks to product engagement.
- D. Fully engage in a feature planning session for the future.
Answer: A
NEW QUESTION # 39
What is the best reason for documenting your customer's success?
- A. To document roles and responsibilities for your project management
- B. To provide expansion opportunities for your sales team
- C. To provide awareness of the value achieved by the customer's purchased solution
- D. To establish KPI's that measure the success of your company's business
Answer: D
NEW QUESTION # 40
What is the best reason for documenting your customer's success?
- A. To establish KPI'S that measure the success of your company's business.
- B. To provide expansion opportunities for your sales team.
- C. To document roles and responsibilities for your project management.
- D. To provide awareness Of the value achieved by the customer's purchased solution.
Answer: D
NEW QUESTION # 41
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. service introduction to confirm that they know how to submit service issues at the go live
- B. Quarterly Success Review build and delivery
- C. customer's stakeholders and their business outcomes
- D. additional features that will align with the business outcomes
- E. initial user group identified and their use cases confirmed
Answer: B,C
NEW QUESTION # 42
Refer to the exhibit. What does this health score indicate?
- A. The customer is unlikely to renew this license.
- B. The customer needs to purchase more licenses.
- C. The customer is unlikely to advocate for this product.
- D. The customer needs to consume more of this product.
Answer: C
NEW QUESTION # 43
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. lack of communication
- B. purchase policy process
- C. business misalignment
- D. lack of common features
- E. limited telemetry
Answer: A,D
NEW QUESTION # 44
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )
- A. sustainability
- B. time to market
- C. credibility
- D. cost efficiency
- E. business growth
Answer: B,C
NEW QUESTION # 45
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?
- A. Re-enforce the time to value of the solution
- B. Provide the customer with a chargeable deployment service
- C. Suggest that the customer replace their existing staff
- D. Give the customer a discount on a future purchase
Answer: A
NEW QUESTION # 46
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?
- A. Adopt a lifecycle approach with a proactive review of service performance against KPIs.
- B. Have the CSM define how value should be measured at the end of the contract period.
- C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
- D. Have the CIO define a clear IT strategy and implement the suggestions immediately.
Answer: A
NEW QUESTION # 47
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?
- A. descriptive
- B. predictive
- C. diagnostic
- D. prescriptive
Answer: C
NEW QUESTION # 48
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. platform
- B. process
- C. application
- D. tools
- E. people
Answer: B,E
NEW QUESTION # 49
What is a financial implication of churn?
- A. decrease in subscription
- B. increase in service level
- C. decrease in discounts
- D. expansion of contract
Answer: A
NEW QUESTION # 50
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