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SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP CRM Basics and Architecture | - SAP CRM system architecture overview
|
| Topic 2: Marketing Fundamentals | - Campaign management
|
| Topic 3: Interaction Center | - Interaction handling
|
| Topic 4: Sales and Service Processing | - Service management
|
| Topic 5: Master Data Management | - Business partner concept
|
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